The terms that govern your booking, travel arrangements, and relationship with our travel company.
These Terms & Conditions establish the basis on which we provide travel planning, safari, accommodation, transportation, and related travel services.
By making a booking with us, you acknowledge that you have read, understood, and agreed to these terms.
01
A booking becomes confirmed when we receive the required booking information and any applicable deposit or payment specified in your quotation.
The person making the booking confirms that they have the authority to accept these Terms & Conditions on behalf of all travellers included in the reservation.
Payment requirements vary depending on the itinerary, accommodation providers, season, and services included in the booking.
The applicable payment schedule will be stated in your quotation, invoice, or booking confirmation.
Payment responsibility
All payments must be made according to the agreed schedule. Failure to make payment by the required deadline may result in cancellation of services or loss of availability.
Cancellation conditions depend on the individual services included in your booking and the cancellation policies imposed by suppliers.
Any applicable cancellation charges will be communicated before or at the time of booking where reasonably possible.
Refunds
Where a refund is applicable, the amount will normally be calculated after deducting any non-refundable supplier charges, administrative costs, or other applicable fees.
Travellers are responsible for ensuring that they possess valid passports, visas, permits, vaccination certificates, and other documents required for their journey.
Passport validity and visa requirements can vary according to nationality and destination. Travellers should verify the requirements applicable to their circumstances before travel.
Comprehensive travel insurance is strongly recommended for all travellers.
Your policy should provide appropriate coverage for medical expenses, emergency evacuation, cancellation, interruption, baggage loss, delays, and other risks relevant to your trip.
Safari and travel itineraries can be affected by weather, road conditions, wildlife movements, park regulations, operational requirements, accommodation availability, or other circumstances beyond our reasonable control.
Where necessary, we may modify the order, accommodation, activities, transportation, or other components of an itinerary while seeking to preserve the overall character and value of the trip.
Accommodation is provided according to the category and properties specified in the confirmed itinerary.
In circumstances where a confirmed property becomes unavailable, an alternative property of a comparable standard may be arranged, subject to availability.
Transportation arrangements may include safari vehicles, domestic flights, transfers, boats, or other forms of transport depending on the itinerary.
Departure and arrival times may be affected by operational, weather, road, airport, or other circumstances.
Safari travel involves environments and activities that may present inherent risks, including wildlife encounters, uneven terrain, remote locations, road travel, and changing weather conditions.
Travellers are expected to follow the instructions of guides, drivers, accommodation staff, park authorities, and other responsible personnel.
We will exercise reasonable care in arranging the services included in your confirmed booking.
However, we cannot accept responsibility for circumstances caused by independent suppliers, third parties, government authorities, natural events, delays, or other circumstances outside our reasonable control, except where applicable law provides otherwise.
We shall not be considered in breach of our obligations where performance is prevented or materially affected by circumstances beyond reasonable control.
Such circumstances may include natural disasters, severe weather, epidemics, government actions, political instability, civil disturbances, transportation disruptions, or other extraordinary events.
Personal information supplied during the booking process may be used to arrange and administer travel services, communicate with travellers, and fulfil contractual or legal obligations.
Personal information will be handled according to our applicable privacy policy and relevant data-protection requirements.
These Terms & Conditions shall be interpreted according to the applicable laws and regulations specified in the final agreement or booking documentation.
Any disputes should first be addressed through good-faith communication between the parties before formal proceedings are considered.
If you have questions about these Terms & Conditions, your booking, or any part of your itinerary, please contact our team.
Our team can help explain the conditions applicable to your specific journey before you confirm your booking.
